Why B2B buyers trust customer-story videos
Customer-story videos work because buyers trust other buyers more than they trust your marketing. In Vidico’s 2026 State of Creative in Tech report, customer-proof video is tied with paid social video as the highest-impact format for the year, and marketers named customer outcomes the most persuasive proof they can show, at 42.7%. We saw it with Square’s Seller Stories: one documentary-style customer series earned 250,000 YouTube views and more than 50 assets from a single production.
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